Frequently
Asked Questions

History

Elegant Beauty Supplies Superstores is the largest retail beauty products, wigs, braids, weave, hair extensions, styling products, skin and hair care products, barber products supplier in the United States for more than 25 years. Elegant Beauty Supplies Superstores has more than 17 stores in Florida and growing.

Husnain Ali llc Supply, Inc. is the hair and beauty supply online store of Elegant Beauty Supplies Superstores. The online store offers an extensive selection of lace wigs, human hair wigs, hair extensions, braiding hair, weaves, skin care products, hair products, styling tools, accessories, cosmetics, and a range of barber supplies such as trimmers, clippers, shavers, and hair dryers.

We are committed to providing our customers with quality products at competitive prices. With years of experience in the beauty industry and a team of knowledgeable staff members ready to help you find the perfect product for your needs, Joe's Beauty Supply is your one-stop shop for all your beauty needs.

Lowest Price Guarantee

Our commitment to providing the lowest prices and best styles is unmatched. Our competitive prices make us an ideal choice for any budget-conscious shopper. Joe’s Beauty Supply is the perfect destination for all your beauty needs. With Joe’s Beauty Supply, you can have the latest styles without breaking the bank.

Elegant Stores Locations

Our goal is to provide customers with access to our products in convenient locations that are easy to get to and offer a pleasant shopping experience. We strive to make our store locations as elegant and inviting as possible, offering the latest trends in beauty products and services. Whether you're looking for wigs, skincare, haircare, barber products or more, you can rest assured that Elegant Beauty Supplies Superstores has something for everyone. Visit one of our store locations today and find out why we're the go-to destination for all things beauty!

This link will take you to Elegant Beauty Supplies Superstores STORE LOCATIONS.

Looking for a Job in the beauty industry?

The beauty industry is booming and Elegant Beauty Supplies Superstores is looking for talented individuals to join their team. We are currently seeking individuals with experience in the beauty industry, who have a passion for helping others look and feel their best. We offer a variety of job positions, ranging from sales associates to store manager and more. If you are looking for an opportunity to work in the beauty industry,Elegant Beauty Supplies Superstores is the perfect place for you.

Apply for a JOB at Elegant Beauty Supplies Superstores.

Sale Flyer

Get ready for an Elegant super sale! You will find a great selection of wigs, lace wigs, human hair weave, braiding, trimmers, clippers, hair dryers and all the best hair products. Plus you'll have access to the best skin care products on the market. Don't miss out on this incredible opportunity to get everything you need for your beauty routine at unbeatable prices!

Monthly SALE FLYER.

Shipping and Delivery

It will take 1-2 business days to process your order, regardless of the shipping option selected.

We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays and only USPS deliveries on Saturday. No UPS deliveries are made on Saturday or Sunday.

Estimated delivery time assumes orders are placed before 3:00 pm (EST). Orders placed after 3:00 PM (EST) on Friday, Saturday and Sunday will not be processed until Monday.

Free Shipping is for orders over $59.99 and the carrier of choice is USPS Advantage Ground.

Free shipping doesn't apply to orders over 10 pounds and heavy or oversize items.

Shipping and Delivery*

Shipping Methods	Delivery Times
UPS Ground	5 to 7 business days
UPS 3Day	3 business days
UPS 2Day	2 business days
UPS Next Day	1 business day
USPS Priority	1 to 3 business day depending on where your package starts and where it's going. Tracking and insurance are included.
USPS Advantage Ground	2 to 5 business day, based on the distance and it does not offer guaranteed delivery within a specific timeframe.

*before tax and additional charges
**after processing if ordered by 3:00 pm EST

Returns and Replacements

We want you to be completely happy with your Joe's Beauty order. If for any reason you are not satisfied, we will gladly accept your timely Return of unworn, unwashed, or defective merchandise. Used merchandise CANNOT be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee of 25% apply. Merchandise must be returned within 15 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Joe's Beauty order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Husnain Ali llc to process your return.

Return Policy

We hope you are satisfied with what you've ordered! But just in case you're not 100% satisfied, we've made the return process easier.

Most items sold on Joes Beauty may be returned, with some exceptions (see non-returnable items below), within 15 days from the delivery date, if they meet all applicable return requirements listed below.

Return requirements for items eligible to return

Please keep the packing slip with your return.

Wigs

Wigs must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Wigs will be inspected for any evidence of washing, bleaching, cutting, or other alteration or damage. If the items arrive to you damaged within 15 days of arrival, not due to customers misuse please contact us immediately and return the item in the original packaging with all parts included. We will inspect the product upon arrival. If the product is tampered or missing parts, detached from the original packaging, or damaged, then the return will be rejected.

Barber and styling supplies

Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., chargers guards, manuals). Machines should be return without any hair or chemical residue. If the items arrive to you damaged or did not work upon arrival, or malfunctioning within 15 days of arrival, not due to customers misuse please contact us immediately and return the item in the original packaging with all parts included. We will inspect and test the product upon arrival. If the product is tampered or missing parts, manual, or the original packaging is damaged, then the return will be rejected.

Chemicals

Chemicals should be return unopened. If you receive the item leaking please contact us immediately and return the item in the original packaging with all parts included.

All accessories and jewelry

Items must be returned in new, unworn, undamaged, and unaltered condition and have the original tags attached.

Quality check for returns

When the return item arrives at our warehouse, we will inspect and test it to ensure it is eligible to return and meets the applicable return requirements listed above, if the item is eligible for a refund, we will issue a refund.
If our inspection finds that the returned item is not eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund.
If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any.
Currently, the return shipping fee for sending the rejected-return item to you is $6.99, and we reserve the right to adjust this fee.
In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
If you receive a damaged or defective item, please contact Husnain Ali llc customer service within 24 hours of the item being received.

Return shipping fee

You are responsible for all return shipping costs.
Your order must be shipped with tracking information method as we cannot be held responsible for any lost or misdirected returns
If a return label is requested we will deduct a shipping fee of $6.99 from your refund, and we reserve the right to adjust this fee
Mail your returned item to Husnain Ali llc 745 W 18th St  Hialeah FL, 33010
Phone: 786.359.4513

Refunds

Refunds will be issued only after the item, returned within 15 days after the purchase date, and it has been received at our warehouse and has passed our quality check.
For products that are returned and pass our quality check, refunds will be processed within 7-14 business days after we receive your return package. The refund will be issued to the original payment method.
The original shipping fee, if any, is non-refundable.
We can not be held responsible if your bank have a delay in processing the transaction back to your account.

Items Send Back To Sender Or Refused

If the item is returned to sender because of an incorrect address, we will send the item back to you at the new address that was specified and will deduct its return shipping fee. Currently, the return shipping fee for sending the item to you is $6.99, and we reserve the right to adjust this fee.

If the package is refused we reserve the rights to charge a 10% restocking fee as well as the amount paid for shipping.

Restocking fee

All returns are subject to a

25% restocking fee

this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Please allow 7 to 14 days for Husnain Ali llc to process your return.

Thank you for your patience and understanding.

Privacy and Cookie Policy

This privacy policy sets out how this website https://husnainalillc.com/ uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

At Husnain Ali LLC we're committed to serve and offer our clients with the best shopping experience, with exceptional prices and we do care about any personal information you share with us while visiting our ecommerce at https://husnainalillc.com.

To better serve you we might use the information provided to improve our products selection, marketing purposes and fraud prevention.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

Terms and Conditions

By using this website, you agree to be bound by the Terms and Conditions set out below. References in these Terms and Conditions to "we", "us" and "HUSNAIN ALI LLC" are to Husnain Ali, Llc.

1. Online Shopping

We are taking care to ensure that all prices, pictures and descriptions of products appearing on the website are correct.
We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website.
What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.
We will not be liable if for any reason the Husnain Ali LLC website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Husnain Ali LLC website.

2. Process

It will take 1-2 business days to process your order, regardless of the shipping option selected.
We ship Monday through Friday, excluding weekends and holidays.
If you placed your order on Monday, your order should ship out on Tuesday or Wednesday.
You will receive a tracking number once your order ships.
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
- The product you ordered is out of stock.
- Our inability to obtain authorization for your payment.
- We have identified a pricing or product description error.
- There is a system or procurement failure.
- When you place an order on our website we will email your order detailing the product you have ordered and the payment method used.

3. Tracking Your Order

Once your payment has cleared, we will process your order.
You will receive a confirmation e-mail as soon as your order has shipped with the name of the courier and tracking number link to track your package.
The tracking information may take 1 to 2 days to show. Sometimes the tracking information is not update but you will still receive your order.
If there is a problem with your package delivery, please contact the courier directly.
- USPS Customer Service Call 1-800-ASK-USPS (1-800-275-8777)
- UPS Customer Service Call 1-800-PICK-UPS (1-800-742-5877)

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us at contact@husnainalillc.com as soon as you place your order.
We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

4. Order Cancellation

If, for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, you can cancel the order by contacting Husnain Ali llc Customer Service team on 440 732 2327 or online at contact@husnainalillc.com
As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.

5. Returns Policy

Please refer to our Return Policy available on this link.

6. Payment Methods

We only accept payment for orders in US Dollar.
We accept payment by Amazon Pay, PayPal, ApplePay, MasterCard, Visa, Discover, American Express.
We are taking all reasonable measures, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Husnain Ali llc website.
Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
By buying one of our product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

7. Pricing Policy

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur.
If we discover an error in the price of an item you have ordered we will contact you as soon as possible.
You will have the option to reconfirm your order at the correct price or cancel it.
If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

8. Product Availability

Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again.
Prices of products may change from time to time. Goods are subject to availability.
As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change.
If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items
All items are subject to availability.

9. Member Account

Registering and using the Joes Beauty website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer.

Joes Beauty cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause 10.

10. Content/Activity Prohibited

Please choose carefully the information you post on the Husnain Ali llc website and that you provide to other users. You must not misuse the Husnain Ali llc website. You will not: send or otherwise post unauthorized commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Joes Beauty website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.
We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Husnain Ali llc website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.
Please remember these Online Rules:
- Husnain Ali llc advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.
- Husnain Ali llc reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.
- By submitting any material to us, you automatically grant Husnain Ali llc a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
- You acknowledge that we are not obliged to publish any material submitted by you.
- By submitting any material to us, you agree to use the Husnain Ali llc website in accordance with these Rules and website Terms and Conditions.
- If you fail to abide by these Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of the Husnain Ali llc website.
- Husnain Ali llc reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.
- If you do not want to grant Husnain Ali llc the permission set out above on these terms, please do not submit or share your information.

11. Liability and Indemnity

Husnain Ali llc shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Husnain Ali llc has been advised of the possibility of such damages.

The Husnain Ali llc website may also contain links to other websites, which are not operated by Husnain Ali llc. When you activate any of these you will leave the Husnain Ali llc website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

12. Comments and Complaints

Please contact us if you have any comments or complaints by contacting: contact@husnainalillc.com or 786.359.4513. We will always try to resolve any dispute as fast as possible.

13. Jurisdiction

The website is controlled and operated in the USA. Any terms and conditions concerning the usage of this website will be governed by the laws of United States and any dispute concerning use of this website will be determined exclusively by the United States Courts.

14. General

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Husnain Ali llc reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Husnain Ali llc. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Husnain Ali LLC.

Frequently Asked Questions